Shipping & Returns

Shipping

  • We currently ship within Australia only.
  • All items are made to order. Please allow 2–8 business days for your order to be made and shipped. Especially hand-painted items might take a bit longer to get ready to ship.
  • If you need your order urgently, contact us before placing your order to check if we can meet your timeline.
  • Local pickup in Adelaide is available. Please reach out on email before placing your order to arrange a time and location.

Returns & Exchanges

As a small handmade business, we do not accept returns for change of mind. However, if your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with a photo and description of the issue. We’ll be happy to offer a replacement or refund where appropriate.

Please note that small imperfections in wood grain or colour are part of the natural materials we use, and are not considered faults.

Custom orders and personalized items are not eligible for return or exchange unless they arrive damaged or defective.

Custom Orders

  • Yes, we offer custom sizing on many of our products! There may be limits on maximum dimensions, and pricing will vary accordingly.
  • Want your item painted or customized in a special way? We're happy to chat! Contact us on email first so we can discuss the options.
  • All custom orders must be approved and confirmed before you place your order.

    Design Credits & Copyright

    Most of our products feature original designs created by Ellen Coff for The Laser Shack. Some items are based on purchased or freely available design templates that have been modified, customized, or combined into new creations. We take care to respect copyright licenses and always adapt designs thoughtfully.

    All product photos, descriptions, and final assembled works are the intellectual property of The Laser Shack and may not be reproduced, copied, or used without permission.

    Please Note

    • Wood grain and colour may vary slightly from the product images. Each piece is unique!
    • Items are cut and finished by hand. Small knots or natural variations in the wood may occur, but will not affect the functionality or beauty of the product.